20 Jan 2014

Belden Launches New 24x7 Technical Support Plan in EMEA

Round-the-clock service for increased network availability

Venlo, The Netherlands - January 20, 2014 - Belden Inc., a global leader in signal transmission solutions for mission-critical applications, is offering a new service with its EMEA-wide 24x7 technical support plan. It allows an increase in the availability of Ethernet networks that use devices from the Hirschmann and GarrettCom brands—and with it, an increase in the productivity of business processes. Customers in the EMEA region who require immediate assistance can now benefit from phone or e-mail support around the clock, 365 days per year. Since this support is available EMEA-wide, all communication is in English.

The service is site-specific, meaning any support plan applies to a single LAN (Local Area Network). The annual fee is based on the list price of the installed equipment. The device overview, together with additional information on, for instance, the network topology or configuration files, enables the Belden technical support engineers to provide immediate and comprehensive assistance.

The EMEA 24x7 technical support plan uses national phone numbers and dedicated e-mail addresses that are reserved exclusively for this combined Hirschmann / GarrettCom service and are not published – unlike the contact details for the ordinary toll-free support lines that are available weekdays during regular business hours. This means that the service remains restricted to an exclusive group of customers.

Belden’s new EMEA 24x7 technical support plan guarantees help to increase network availability at any time and any place throughout the EMEA region. As Product Manager Mark Cooksley points out, “This allows downtime to be reduced to a minimum or even prevented from the outset. For example, when a malfunction has caused a network to switch over to redundant operation, immediate technical support can resolve the problem as quickly as possible.”

Reader enquiries

Belden
P.O. Box 9
5900 AA VENLO
Netherlands

Notes for editors

An early innovator in industrial Ethernet, Belden knows Industrial IT and is delivering the next generation of industrial networking solutions. Its global brands Hirschmann, GarrettCom and Tofino Security are leading the way in the evolution to Ethernet/IP. With a purpose-built portfolio, Belden’s wired, wireless and embedded products deliver the highest confidence of reliability, availability and security. In addition, excellent warranties and dedicated customer support minimize downtime, protect critical infrastructure and provide peace of mind.

About Belden

Belden Inc., a global leader in high quality, end-to-end signal transmission solutions, delivers a comprehensive product portfolio designed to meet the mission-critical network infrastructure needs of industrial, enterprise and broadcast markets. With innovative solutions targeted at reliable and secure transmission of rapidly growing amounts of data, audio and video needed for today's applications, Belden is at the center of the global transformation to a connected world. Founded in 1902, the company is headquartered in St. Louis and has manufacturing capabilities in North and South America, Europe and Asia. For more information, visit us at www.belden.com; follow us on Twitter: @BeldenInc.

Belden, Belden Sending All The Right Signals, Hirschmann, GarrettCom, Tofino Security and the Belden logo are trademarks or registered trademarks of Belden Inc. or its affiliated companies in the United States and other jurisdictions. Belden and other parties may also have trademark rights in other terms used herein.